A Common Dining Dilemma
You’re out on a big date with your significant other; you’ve been looking forward to this night for weeks; you carefully selected an elegant restaurant, which you think you’ll both enjoy (after endlessly going back and forth between options!).
The somewhat snobby waiter brings out your orders. After pouring yourself a glass of wine, you cut into your filet mignon. To your great disappointment, your steak is well done. You clearly ordered it rare.
How do you handle this situation?
Three Common Responses to Conflict
Many people would pick one of the following three options:
1. Passive Response
They say and do nothing. They muddle through chewing their tough-as-leather, overpriced steak and try to make the best of the situation.
2. Passive-Aggressive Response
They say nothing but fail to leave a tip for the snobby waiter—knowing it may not be his fault but, hey, they feel a need to deal with the frustration somehow.
3. Aggressive Response
They demand to speak to their waiter in a voice loud enough for many other patrons to hear. They embarrass their date by acting in a way not unlike Jack Nicholson in The Shining as he chops through a bathroom door with an ax.
Understanding Conflict Styles
The above ways of responding to this scenario represent three styles of how people commonly deal with potentially conflictual situations:
1. Passively
2. Passively aggressively
3. Aggressively
Many of us feel that the above three styles are our only options in dealing with such things. However, there is another:
ASSERTIVELY
Why Assertiveness Matters
Perhaps the scenario in question represents a first-world problem. However, we all face many situations with others, which play a major role in the quality of our lives.
· How do we respond when we feel judged or criticized by a family member?
· What’s our reaction when a co-worker speaks to us in a disrespectful manner?
· What do we say when a friend keeps asking for money that’s never paid back?
The Assertive Approach
Assertiveness is responding in a clear, confident, but quiet and non-aggressive manner. Think “walk softly and carry a big stick.” We are respectful and polite to those we are speaking to but know that we need to advocate for ourselves and what is best for us.
Here is how one might respond assertively to our original scenario with the leather steak:
“Excuse me sir. I’m disappointed with my steak. I ordered it rare, but it is quite well done. I’d appreciate having a fresh one, and some consideration for our meals not being ready at the same time.”
Assertiveness: A Lifelong Skill
There is often a learning curve for assertiveness to become second nature. However, it is a skill that, once mastered, will pay dividends for the rest of our lives—especially when what’s at stake is more than just steak!
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